Frequently Asked Questions
ORDERS & SHIPPING
How long will it take for my order to ship?
All of our items are printed to order and orders generally ship within 2-7 business days after your order is placed. Please note that you should then add shipping time on top of that. Please allow up to 2 weeks to receive your order from the date the order was placed. This time may increase during busier seasons such as Christmas and Mother's Day. Please note that once your order has been shipped, we are not responsible for errors made by the postal service, but will do our best to help resolve the issue.
I love my tee, but it doesn't fit. Can I exchange it?
We do not offer straight exchanges at this time. We do offer returns for store credit on orders that meet our return policy guidelines.
How can I return my order?
We do accept returns for store credit on our items if they are new, unworn, and unwashed for non-sale orders. To see if your items are able to be returned for store credit, please see our return policy.
I love your tees, but you don't have my size. When will it be restocked?
We try hard to keep our items in stock, but in the event that an item has been out of stock, we will do our best to share on our social media and website when the item has been restocked. However, please understand that we rely on wholesalers and printers and can often not provide an exact restock date. If you would like to be the first to know when an item is restocked, follow us on social media for restock updates!
I entered the wrong shipping address when I placed my order! What can I do?
Email us at here with your order number as soon as possible and we can edit your shipping address if the item has not yet been printed. Once an order has entered the printing phase of production we cannot edit shipping information.
Please note that returned packages due to incorrect address given at check out will be the responsibility of the customer to purchase label and have the package sent back to them. We will assist in the process but this is the responsibility of the customer. Please ensure you provide the correct address at check out.
Do you ship internationally?
We are based out of the United States and are happy to ship internationally to 240 countries! If you are unable to select your country of residence at check out, please email us here and we can help you further.
How do I track my package?
When your order ships, you will receive an email with the tracking information! Please allow up to 2 weeks to receive your package from the time your order is placed.
What do I do if my order shipped, but I never received it?
If your tracking number says "delivered" or "out for delivery," but you haven't received your package, please contact the shipping carrier. In most cases, they will be able to help you locate the package. For packages unable to be located, all claims must be submitted no later than 15 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Please note that once your order has been shipped, we are not responsible for errors made by the postal service, but will do our best to help resolve the issue.
What's the best way to care for my new shirts?
We recommend washing your shirts in cold water, inside out for best care and maximum wear.
What exchange rate is used in your store?
All of our prices are in US dollars.
COLLABORATIONS + MARKETING
I love your tees and want to do a giveaway, review on my blog, share on my social media and/or website! How can I work with you?
How sweet of you! We love working with mama influencers. If you are interested in a collaboration, please email us here.
If you have one of our shirts and have already featured it on your blog or social media, please tag us @themamachick and use #themamachick so that we can see your post and share it! Please also email the us the link to your blog post, as we'd love to feature it.
I'm running an event and would love for The Mama Chick™ to donate shirts. How do I request a donation?
Please contact us here to let us know about your event, auction or fundraiser! We love to support great causes and will determine if your event is a good fit.
I'm interested in selling The Mama Chick products on my website/ store. Do you offer wholesale partnerships?
We do not offer wholesale partnerships at this time.
Can I copy one of your designs?
The Mama Chick owns all copy rights to all of our apparel designs, which are protected under the United States Copy Right Laws and cannot be copied without permission.
HAVE MORE QUESTIONS?
If you have more questions, please email us email us here. We try our best to respond to emails as quickly as possible. Please note all emails received on a weekend may be answered within 48 hours of the following business day.